Latest thinking

customer-experience

Marketing and the customer experience

What do Harley Davidson, Starbucks and BT all have in common? Over the past two years, they have all launched customer experience projects to advance their product or service offerings. In this work, Harley Davidson realised that the lifestyle they were selling to middle aged men and women was as important as the motorcycle itself. Customers were buying the experience not just the product.

Continue reading: Marketing and the customer experience→

~ Published 14 September 2003 Tags: , , ~